Sonata One is raising the bar for private markets investor servicing with the launch of Instant Investor Care. Investors get help the moment they need it, giving managers the confidence to raise bigger funds while knowing every investor is fully supported, just as they would themselves.
Instant support for capital raising at scale
Instant Investor Care combines institutional-grade technology with human expertise to deliver scalable, white-glove support, across the fund lifecycle. A cornerstone of our 24-month investment programme, driving a step change in service and technology, key features include:
- Multi-channel support via live chat, voice and video call
- A seamless experience, fully embedded in the Sonata One platform
- 24/5 access to our client service experts
Why it matters
Private markets are growing fast, but the investor experience has not kept up. Fragmented systems, repeated authentication, and delayed support create friction at critical moments. Instant Investor Care solves this, providing immediate, end-to-end expert support in one platform.
Tim Andrews, CEO, says: “With Instant Investor Care, we are delivering a first for private markets. Managers can raise bigger funds with confidence knowing our team is on hand around the clock, no multiple providers, no back-and-forth, just live access to expertise across the entire lifecycle.”
Find out more
Contact our team to see Instant Investor Care in action.
